Privacy Policy
Pathways to Holistic Healing Therapy & Wellness Services, PLLC
Pathways to Holistic Healing Therapy & Wellness Services, PLLC (“Pathways,”
“Practice,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the
personal information you provide when visiting or interacting with our website.
This Privacy Policy explains how information may be collected, used, stored, and
disclosed when you visit our website, submit information through a form, request an
appointment, register for a service or event, or otherwise interact with us online.
By using this website, you acknowledge the practices described in this Privacy Policy.
1. Information We May Collect
Depending on how you interact with our website, we may collect information that you
voluntarily provide, including:
Name
Email address
Telephone number
Information submitted through contact or inquiry forms
Appointment or scheduling information
Information related to services you are interested in
Registration information for workshops, groups, classes, or events
Payment or transaction-related information when applicable
Communications you send to the Practice
Other information you voluntarily choose to provide
Please avoid submitting detailed or highly sensitive medical or mental-health
information through general website contact forms, standard email, or other unsecured
communication methods.
2. Information Collected Automatically
When you visit our website, certain technical information may be collected automatically
by our website platform or third-party service providers.
This information may include:
IP address
Browser type
Device type
Operating system
Pages viewed
Date and time of visits
Referring website
General geographic information
Website interactions
Cookie and similar technology information
This information may be used to maintain website functionality, understand how visitors
use our website, improve user experience, identify technical issues, and protect website
security.
3. How We Use Information
Information collected through this website may be used to:
Respond to questions and inquiries
Process appointment requests
Communicate about our services
Provide requested information
Facilitate registration for workshops, groups, classes, or events
Process payments where applicable
Operate and improve our website
Maintain website security
Understand website usage
Fulfill legal or regulatory obligations
Protect the rights and safety of the Practice and others
Perform other functions disclosed when information is collected
We do not use information submitted through our public website to establish a diagnosis
or provide individualized psychotherapy solely through the website.
4. Therapist-Client Relationship
Visiting this website, submitting an inquiry, completing a contact form, sending an email,
or requesting an appointment does not by itself establish a therapist-client relationship.
A professional therapeutic relationship is established only after appropriate intake
procedures have been completed, services have been mutually agreed upon, and
required consent and Practice documentation have been completed.
5. HIPAA and Protected Health Information
This Website Privacy Policy primarily governs information associated with the use of our
public website.
Information maintained in connection with professional services provided to established
clients may be subject to additional privacy protections, including the Health Insurance
Portability and Accountability Act (“HIPAA”) when applicable, professional confidentiality
requirements, and applicable state laws.
Where HIPAA applies, the Practice’s Notice of Privacy Practices describes how
protected health information (“PHI”) may be used and disclosed and explains applicable
privacy rights.
This Website Privacy Policy is not intended to replace our Notice of Privacy Practices.
6. Contact Forms and Electronic Communications
Information transmitted through the internet carries inherent privacy and security risks.
Although we take reasonable measures to protect information, standard email, website
forms, text messages, and other electronic communications may not always be
completely secure.
Please do not use general website forms or standard email to communicate urgent
matters or provide extensive sensitive medical or mental-health information.
7. Appointment Scheduling
Our website may provide access to online appointment scheduling or links to third-party
scheduling platforms.
Information submitted through a scheduling provider may also be subject to that
provider’s privacy policy, security practices, and terms.
We encourage users to review the privacy practices of any third-party scheduling
service they use.
8. Payment Processing
If payments are accepted online, payment information may be processed through a
third-party payment processor.
We may not directly receive or store complete credit or debit card information when
transactions are processed by an outside payment provider.
Payment processors maintain their own privacy policies, terms, and security practices.
9. Cookies and Similar Technologies
Our website or website service providers may use cookies and similar technologies to
support website functionality, remember preferences, maintain security, understand
website performance, and analyze visitor interactions.
Cookies are small files stored on a user’s device that allow websites to recognize
certain information about a browsing session.
Depending on your browser and the technologies used by our website, you may be able
to block, delete, or restrict cookies through your browser settings.
Disabling certain cookies may affect website functionality.
10. Website Analytics
We may use website analytics services to understand general website traffic and how
visitors interact with our website.
Analytics information may include pages visited, approximate geographic location,
device and browser information, traffic sources, and other website usage information.
We seek to use website technologies in a manner consistent with applicable privacy
obligations.
Because mental-health information can be particularly sensitive, we seek to limit
unnecessary collection or disclosure of sensitive information through website analytics
and tracking technologies.
11. Advertising, Pixels, and Tracking Technologies
If the Practice uses advertising, social-media integrations, pixels, cookies, or similar
tracking technologies, those technologies may collect information about website activity.
We do not intend to disclose protected health information to advertising platforms for
targeted advertising in violation of applicable law.
We may periodically review website technologies and third-party integrations to
determine whether they remain appropriate for a healthcare-related website.
12. How We May Share Information
We may share personal information when reasonably necessary with service providers
that help us operate our Practice or website.
These providers may include:
Website hosting providers
Scheduling providers
Payment processors
Technology providers
Professional consultants
Email or communication providers
Website security providers
Analytics providers, where appropriate
We may also disclose information when required by law, legal process, court order,
regulatory obligation, or when reasonably necessary to protect the rights, safety, or
property of the Practice or others.
We do not sell personal information submitted through our website.
13. Third-Party Websites
Our website may contain links to websites, resources, scheduling platforms, social-
media platforms, or services operated by third parties.
We are not responsible for the privacy practices, security, content, availability, or
policies of third-party websites.
When you leave our website, we encourage you to review the privacy policy of the
website or service you are visiting.
14. Social Media
The Practice may maintain profiles on social-media platforms.
Interactions with our social-media accounts are subject to the privacy policies and terms
of the applicable social-media platform.
Please remember that comments, messages, likes, follows, reviews, and other
interactions on social-media platforms may not be confidential.
We recommend avoiding disclosure of sensitive mental-health, medical, or personal
information through public social-media interactions.
15. Data Security
We take reasonable administrative, technical, and organizational measures designed to
protect personal information against unauthorized access, misuse, alteration,
disclosure, or loss.
However, no internet transmission, electronic communication, website, or data-storage
system can be guaranteed to be completely secure.
Accordingly, we cannot guarantee absolute security of information transmitted through
our website.
16. Data Retention
We may retain information collected through the website for as long as reasonably
necessary to respond to inquiries, provide requested services, maintain appropriate
business records, comply with legal obligations, resolve disputes, and protect legitimate
business interests.
Clinical records for established clients are maintained separately according to
applicable professional, legal, regulatory, and record-retention requirements.
17. Children’s Privacy
Our public website is not designed to knowingly collect personal information directly
from children under the age of 13 without appropriate parental or legal authorization.
Parents or legal guardians seeking therapy or wellness services for a minor should
contact the Practice directly regarding appropriate intake procedures.
If we learn that personal information from a child under 13 was collected through the
public website without appropriate authorization, we will take reasonable steps to
address the information as required by applicable law.
18. Your Privacy Choices
Depending on the circumstances and applicable law, you may contact us to:
Ask about personal information you have submitted through our website
Request correction of inaccurate contact information
Request deletion of certain website inquiry information where legally permissible
Ask questions about our privacy practices
Request information regarding how to exercise applicable privacy rights
Certain information may need to be retained to satisfy legal, professional, contractual, or
regulatory obligations.
Rights regarding clinical records or protected health information are governed
separately by our Notice of Privacy Practices and applicable law.
19. Do Not Track and Browser Controls
Some browsers and devices provide “Do Not Track” or similar privacy signals.
Because standards governing these signals and applicable requirements continue to
evolve, our website may not respond uniformly to all browser-based signals.
You may use browser privacy settings and cookie controls to manage certain forms of
online tracking.
20. Telehealth and Virtual Services
Pathways to Holistic Healing Therapy & Wellness Services, PLLC is based in Wake
Forest, North Carolina and may provide telehealth/virtual mental health services to
eligible clients located in North Carolina, New York, and South Carolina, subject to
applicable professional licensing requirements.
Telehealth services are provided only when the treating clinician is appropriately
licensed or otherwise legally authorized to provide professional services in the
jurisdiction where the client is physically located at the time services are provided.
Clients may be asked to confirm their physical location during telehealth appointments.
Information collected as part of professional telehealth services may constitute
protected health information and may be subject to HIPAA, applicable state
confidentiality laws, professional requirements, and our Notice of Privacy Practices.
21. State Privacy Protections
Because the Practice may provide authorized professional services to clients located in
North Carolina, New York, and South Carolina, different state privacy, confidentiality,
professional licensing, and mental-health laws may apply depending upon the
circumstances.
Where applicable state or federal law provides additional or greater privacy protections,
the Practice will comply with those requirements as legally applicable.
Nothing in this Privacy Policy is intended to waive privacy rights or professional
confidentiality protections that cannot legally be waived.
22. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our website,
services, technologies, privacy practices, telehealth services, or applicable legal
requirements.
When changes are made, the updated Privacy Policy will be posted on this website.
We encourage visitors to review this Privacy Policy periodically.
23. Contact Us
If you have questions or concerns regarding this Privacy Policy or the privacy practices
of our website, please contact:
Pathways to Holistic Healing Therapy & Wellness Services, PLLC
Wake Forest, North Carolina
Telehealth services available to eligible clients in North Carolina, New York, and
South Carolina
Phone: 919-578-8828
Related Policies
For additional information, please review our:
Terms & Conditions
Notice of Privacy Practices
Website Disclaimer
Accessibility Statement
Important: This Website Privacy Policy addresses the use of our public website.
Established clients should refer to the Practice’s Notice of Privacy Practices, informed
consent documentation, and other applicable Practice policies for information regarding
confidentiality, clinical records, and protected health information.
