Terms & Conditions
Pathways to Holistic Healing Therapy & Wellness Services, PLLC
Welcome to the website of Pathways to Holistic Healing Therapy & Wellness Services,
PLLC (“Pathways,” “Practice,” “we,” “our,” or “us”).
These Terms & Conditions govern your access to and use of our website and its
content. By accessing or using this website, you acknowledge and agree to these
Terms & Conditions. If you do not agree with these terms, please discontinue use of the
website.
1. Website Purpose
This website is intended to provide general information about Pathways to Holistic
Healing Therapy & Wellness Services, PLLC, our mental health counseling, therapy,
holistic wellness, educational services, and related offerings.
Information provided through this website is for general informational and educational
purposes and is not intended to replace individualized mental health, medical, legal, or
other professional advice.
Viewing this website, submitting a contact form, sending an email, or requesting an
appointment does not by itself establish a therapist-client relationship.
2. No Emergency or Crisis Services
This website, email, voicemail, contact forms, and online appointment requests are not
intended for emergency or crisis communications and may not be monitored
continuously.
If you are experiencing an immediate or life-threatening emergency, call 911 or go to
the nearest emergency department.
Do not rely on this website, email, voicemail, or online forms for emergency assistance.
3. Therapist-Client Relationship
Use of this website does not create a therapist-client relationship between you and
Pathways to Holistic Healing Therapy & Wellness Services, PLLC or any clinician
associated with the Practice.
A therapist-client relationship is established only after appropriate intake procedures
have been completed, services have been mutually agreed upon, and required consent,
privacy, and Practice documentation has been completed.
4. Appointment Requests
Appointment requests submitted through this website are requests only.
An appointment is not considered confirmed until confirmation is provided by the
Practice or treating clinician.
We reserve the right to determine whether our services are appropriate for a
prospective client and whether a particular clinician is able and legally authorized to
provide the requested services.
Submitting an appointment request does not guarantee acceptance as a client or
availability of services.
5. Educational Information and Website Content
Articles, blog posts, videos, social media content, downloadable materials, exercises,
worksheets, educational resources, and other content provided through this website are
for general informational and educational purposes only.
Website content should not be interpreted as individualized psychotherapy, diagnosis,
treatment, medical advice, or other professional advice.
Information presented on the website cannot account for the individual circumstances of
every visitor.
6. Holistic and Wellness Services
The Practice may incorporate or provide information regarding holistic wellness
approaches, mindfulness, Internal Family Systems-informed concepts, mind-body
practices, educational resources, workshops, and other wellness-related services where
appropriate.
Unless specifically provided by an appropriately licensed healthcare professional acting
within their professional scope of practice, these services and resources are not
intended to diagnose, treat, cure, or prevent a medical condition and should not replace
appropriate medical care.
Visitors and clients should consult an appropriate healthcare professional regarding
medical questions or concerns.
7. Electronic Communications
By contacting the Practice through our website, email, online forms, scheduling
platforms, or other electronic methods, you acknowledge that electronic
communications may carry privacy and security risks.
Although reasonable measures may be taken to protect information, standard email,
website forms, text messages, and other electronic communications may not always be
completely secure.
Please avoid submitting extensive sensitive medical or mental health information
through unsecured website forms, standard email, or other unsecured communication
methods.
8. Privacy and Confidentiality
We value your privacy and take reasonable measures to protect information provided
through our website.
However, submitting information through this website does not guarantee the same
level of confidentiality that may apply after a formal therapist-client relationship has
been established.
Information concerning established clients will be handled according to applicable
professional, federal, and state privacy and confidentiality requirements.
Use of this website is also subject to our Website Privacy Policy.
9. HIPAA and Protected Health Information
When applicable, protected health information associated with established clients will be
handled in accordance with the Health Insurance Portability and Accountability Act
(“HIPAA”), applicable regulations, state law, professional requirements, and our Notice
of Privacy Practices.
Our Website Privacy Policy and HIPAA Notice of Privacy Practices address different
types of information and legal requirements.
Website visitors should refer to the appropriate privacy documents for additional
information.
10. Payments and Fees
If payments are accepted through this website or through a third-party payment
processor, you agree to provide accurate and current payment information.
Fees for therapy, consultations, workshops, groups, wellness services, educational
programs, and other offerings are governed by the applicable service agreement and
Practice policies.
Cancellation, rescheduling, late-cancellation, and no-show requirements may be
governed by separate Practice policies provided to clients.
11. Workshops, Groups, and Educational Programs
Registration for workshops, groups, educational programs, classes, or wellness events
may be subject to separate registration requirements, fees, cancellation policies,
participation agreements, and other terms.
Participation in an educational program, workshop, class, group, or wellness event does
not automatically establish an individual therapist-client relationship.
12. Testimonials
If testimonials or reviews appear on this website, they represent the experiences or
opinions of the individuals providing them.
Individual experiences vary.
Testimonials should not be interpreted as promises, guarantees, or representations
regarding therapeutic outcomes or the results another person may experience.
13. Third-Party Links and Resources
This website may contain links to third-party websites, books, articles, organizations,
podcasts, videos, products, scheduling platforms, services, or other resources for
informational or convenience purposes.
We do not control third-party websites or resources and are not responsible for their
availability, accuracy, content, security, privacy practices, policies, products, or services.
The inclusion of a third-party resource does not necessarily constitute an endorsement
by the Practice.
14. Intellectual Property
Unless otherwise indicated, original content on this website—including text, written
resources, graphics, logos, Practice materials, downloadable resources, videos,
designs, and other original content—is owned by or licensed to Pathways to Holistic
Healing Therapy & Wellness Services, PLLC and is protected by applicable intellectual
property laws.
You may view website materials for your personal, noncommercial use.
You may not reproduce, distribute, sell, modify, republish, publicly display, or
commercially exploit our original materials without prior written permission unless
otherwise permitted by law.
15. Acceptable Website Use
By using this website, you agree not to:
Use the website for unlawful purposes
Attempt to gain unauthorized access to website systems or accounts
Interfere with the operation or security of the website
Knowingly introduce viruses, malware, or harmful technologies
Submit fraudulent, misleading, or intentionally false information
Attempt to obtain information or data through unauthorized means
Use website content in violation of applicable intellectual property laws
16. Children’s Privacy
Our public website is not designed to knowingly collect personal information directly
from children under the age of 13 without appropriate parental or legal authorization.
Parents or legal guardians seeking therapy or wellness services for a minor should
contact the Practice regarding appropriate intake procedures.
17. Website Accessibility
Pathways to Holistic Healing Therapy & Wellness Services, PLLC is committed to
providing an accessible and welcoming online experience.
If you experience difficulty accessing information or functionality on this website, please
contact us so we can assist with obtaining the information in an alternative format and
address accessibility concerns where reasonably possible.
18. No Guarantee of Results
Therapy and wellness outcomes vary from person to person and depend upon
numerous individual circumstances.
Nothing contained on this website constitutes a promise or guarantee regarding
therapeutic, emotional, behavioral, relational, health, or wellness outcomes.
Past experiences, testimonials, educational information, or descriptions of therapeutic
approaches should not be interpreted as a guarantee of future results.
19. Disclaimer of Warranties
We make reasonable efforts to provide accurate and useful website information.
However, this website and its content are provided on an “as is” and “as available”
basis.
To the extent permitted by applicable law, we make no guarantees or warranties
regarding the completeness, accuracy, reliability, availability, timeliness, or suitability of
website content.
20. Limitation of Liability
To the fullest extent permitted by applicable law, Pathways to Holistic Healing Therapy
& Wellness Services, PLLC and its owners, clinicians, employees, contractors, and
affiliates will not be liable for damages arising solely from your use of, inability to use, or
reliance upon this website or its general informational content.
Nothing in these Terms & Conditions is intended to limit any rights, professional
responsibilities, or legal obligations that cannot legally be limited under applicable law.
21. Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold harmless
Pathways to Holistic Healing Therapy & Wellness Services, PLLC and its owners,
clinicians, employees, contractors, and affiliates from claims arising from your unlawful
misuse of this website or violation of these Terms & Conditions.
22. Telehealth and Virtual Services
Pathways to Holistic Healing Therapy & Wellness Services, PLLC is based in Wake
Forest, North Carolina and may provide telehealth/virtual mental health services to
eligible clients located in North Carolina, New York, and South Carolina, subject to
applicable professional licensing laws and regulations.
Telehealth services are provided only when the treating clinician is appropriately
licensed or otherwise legally authorized to provide professional services in the state
where the client is physically located at the time services are provided.
Clients receiving telehealth services may be required to confirm their physical location
at the beginning of each virtual appointment. Clients are responsible for informing their
clinician if they are physically located in a different state or jurisdiction at the time of an
appointment.
Availability of telehealth services may depend on clinician licensure, the client’s physical
location, clinical appropriateness, applicable state laws and regulations, technology
requirements, and other professional considerations.
Telehealth involves the use of electronic communications and technology. Although
reasonable safeguards are used to protect privacy and confidentiality, electronic
communication may involve risks, including interruptions, unauthorized access,
technical difficulties, or other limitations associated with electronic systems.
Telehealth services are not appropriate for every individual or every situation. The
Practice and treating clinician reserve the right to determine whether telehealth is
clinically appropriate and may recommend in-person care, a different level of care,
emergency services, or another provider when appropriate.
Use of this website or submission of an appointment request does not guarantee
eligibility for telehealth services in any particular state.
23. Location During Telehealth Sessions
For purposes of professional licensing and telehealth requirements, the client’s physical
location at the time of a therapy session may determine which state laws, licensing
requirements, and professional standards apply.
Clients agree to provide accurate information regarding their physical location when
requested and to notify their clinician if their location changes.
The Practice does not represent that its clinicians are authorized to provide professional
services in every state or jurisdiction.
24. Emergencies and Telehealth
Telehealth and website communications are not intended to provide emergency or
crisis-response services.
If an immediate emergency occurs during a telehealth session, the clinician may use
information regarding the client’s current physical location and emergency contact
information to assist in coordinating appropriate emergency support when clinically and
legally necessary.
Website contact forms, email, voicemail, and online appointment requests should not be
used for emergency communications.
25. Professional Licensure and Jurisdiction
Pathways to Holistic Healing Therapy & Wellness Services, PLLC provides professional
mental health services only in jurisdictions where the treating clinician is appropriately
licensed or otherwise legally authorized to practice.
The availability of services in North Carolina, New York, and South Carolina does not
mean that every clinician associated with the Practice is authorized to provide every
service in each state.
Professional services are subject to the laws, regulations, ethical requirements,
licensing-board requirements, and professional standards applicable to the treating
clinician and the jurisdiction in which services are provided.
26. Governing Law
These Terms & Conditions relate primarily to the use of the Pathways to Holistic
Healing Therapy & Wellness Services, PLLC website and, to the extent permitted by
applicable law, are governed by the laws of the State of North Carolina.
However, professional mental health and telehealth services may also be subject to
applicable federal law and the laws, regulations, licensing requirements, and
professional standards of the jurisdiction in which the client is physically located at the
time services are provided, including, as applicable, North Carolina, New York, and
South Carolina.
Nothing in these Terms & Conditions is intended to waive or restrict any rights,
protections, professional obligations, or requirements that cannot legally be waived or
restricted under applicable law.
27. Severability
If any provision of these Terms & Conditions is determined to be invalid, unlawful, or
unenforceable, the remaining provisions will continue in full force and effect to the
extent permitted by law.
28. Entire Agreement Regarding Website Use
These Terms & Conditions, together with the Website Privacy Policy and other policies
expressly incorporated by reference, constitute the terms governing use of this website.
Separate agreements, informed consent documents, financial policies, telehealth
consent forms, Notices of Privacy Practices, and other Practice documents may govern
professional services provided to established clients.
If a separate client agreement or legally required document contains provisions
applicable to professional services, those provisions may apply independently of these
website Terms & Conditions.
29. Changes to These Terms
We may revise these Terms & Conditions periodically to reflect changes to our website,
services, telehealth availability, Practice policies, professional requirements, or
applicable laws and regulations.
Updated Terms & Conditions become effective when posted on this website unless
otherwise stated.
The effective date displayed at the top of this page indicates the most recent version.
30. Contact Information
Questions regarding these Terms & Conditions may be directed to:
Pathways to Holistic Healing Therapy & Wellness Services, PLLC
Wake Forest, North Carolina
Serving clients through authorized telehealth services in North Carolina, New
York, and South Carolina
Phone: 919-578-8828
